Return Policy

Terms & Conditions

1) Return the wrong product


  • If the product that delivered to you  is wrong (is not the product of your order) you can return it to us within ten (10) days from the date of receipt.  Following a telephone consultation.

2) Right of withdrawal


  • Under the Consumer Protection Act have the right to return the product within ten (10) days from the date of receipt. 
  • The return of a product is only accepted if the product is in original condition, packaging the product has not been opened or unsealed, it is not dirty or corrupted, or is in any other situation than the original. In any case, return costs shall be borne the customer.
  • To return product, is necessary a telephone consultation.
  • In any case we recommend that you return the product package registered and insured value of the real value of the product to avoid theft, damage or loss of your package.

3) Return Defective Product


  • If you notice that a product shipped is defective, please inform our company immediately to return the product in stock 
  • In case we note that the responsibility lies on our company will be replaced immediately.